What is Palz&Co?
Palz&Co is a premium U.S.-based pet lifestyle company specializing in natural treats, chews, seafood products, enrichment solutions, feeding accessories, and wellness products for dogs and cats. We focus on quality, transparency, safety, innovation, and responsibly sourced ingredients while helping pets live healthier and happier lives.
What makes Palz&Co different?
Palz&Co specializes in premium pet products featuring natural ingredients, single-ingredient options, functional benefits, responsibly sourced proteins, enrichment solutions, and products designed to support healthier lifestyles for pets.
What brands are part of Palz&Co?
Palz&Co offers premium proprietary brands including Rabbitdog®, Fishdog®, Hogdog®, Birddog®, Lambdog®, Moodog®, Paw Puzzle™ and EcoBowls™. Product availability may vary based on inventory, seasonality, and regional distribution.
What languages is your store available in?
Palz&Co currently serves customers primarily in the United States and secondarily in Canada. Our website, product information, and customer support are available in English. Customers may contact our team for assistance with products, orders, shipping, wholesale inquiries, or general support.
Is this store owner operated?
Yes. Palz&Co is an independently owned pet company dedicated to developing innovative products and delivering exceptional customer service. We work with trusted manufacturing partners around the world to maintain consistent quality, safety standards, and responsible sourcing practices.
Are your treats single ingredient?
Many Palz&Co treats are made with a single ingredient or limited ingredients without unnecessary fillers. Ingredient details are listed on every product page.
Are products natural?
Many Palz&Co products are made using carefully selected natural ingredients and proteins sourced from trusted manufacturing partners.
Are products grain free?
Several Palz&Co products are grain-free. Customers should review each product listing for complete nutritional and ingredient information.
Are products rawhide free?
Many Palz&Co chew products are rawhide-free alternatives designed to provide long-lasting enjoyment while supporting digestibility.
Do products contain preservatives?
Many products are naturally preserved through dehydration, air drying, or baking methods. Product-specific ingredient information is available on each product page.
Where are products made?
Palz&Co partners with approved manufacturers in the United States and internationally, selecting suppliers based on product expertise, safety standards, and quality controls.
How are treats manufactured?
Depending on the product, treats may be dehydrated, air dried, gently baked, or naturally preserved to help maintain flavor and nutritional value.
How do you ensure safety?
Palz&Co works with trusted manufacturing partners that maintain quality standards and product consistency. Customers should always supervise pets while feeding treats or chews.
How should treats be stored?
Store treats in a cool, dry location and reseal packages after opening whenever possible to maintain freshness.
Do you offer wholesale programs?
Yes. Palz&Co supports retailers, distributors, groomers, veterinarians, and other qualified business partners through wholesale purchasing opportunities.
How do I become a wholesale partner?
Contact info@palzandco.com to discuss wholesale pricing, distributor opportunities, and partnership requirements.
Do you offer local pickup?
At this time, Palz&Co does not offer local pickup. Orders are shipped directly to the delivery address selected during checkout. Available shipping options and estimated delivery dates are displayed before purchase.
Do you ship internationally?
Palz&Co currently focuses primarily on shipping within the United States. Availability for other markets may vary.
Do you offer free shipping?
Free shipping promotions may be available on qualifying orders. Current offers are displayed during checkout.
Do you have active discount codes or promotions?
Palz&Co periodically offers seasonal promotions, product launches, bundle offers, limited-time discounts, and free shipping events. Customers can subscribe to our newsletter and follow Palz&Co on social media for updates.
How long does shipping take?
Delivery timelines vary by destination and shipping method selected during checkout. Estimated delivery dates are provided at checkout.
Can I change or cancel an order?
Customers should contact our support team immediately after placing an order. Changes may be possible before fulfillment begins.
What are your data security policies?
Palz&Co uses SSL encryption, secure payment technologies, and industry-standard commerce practices designed to protect customer information. Personal information is used only for order processing, customer service, and improving the shopping experience.
What is your return policy?
Damaged, defective, or incorrect products may qualify for replacement, refund, or return according to our published Return Policy. Opened consumable pet products may not qualify for return unless they arrive damaged or incorrect. Customers should contact Customer Support promptly with order details and photographs when applicable.
Do you allow customers to request and manage their own returns?
Yes. Customers may contact Customer Support with their order number, product information, reason for return, and photographs if needed. Our team will review eligibility and provide return instructions when applicable.
How do I contact Palz&Co?
Email info@palzandco.com, call (323) 916-2026, or visit www.palzandco.com for product information, order support, wholesale inquiries, and customer assistance.
What payment methods are accepted?
Palz&Co accepts major credit cards, debit cards, Shop Pay, and other secure payment options available during checkout.
How do I stay informed about new products?
Subscribe to our newsletter and follow Palz&Co on social media for product launches, promotions, educational content, and announcements.